Refund Policy for Mads Foods – Online Dried Fruits Store
Effective Date : 31-july-2023.
Thank you for shopping with Mads Foods, your trusted online store for high-quality dried fruits. We take pride in providing our customers with premium products and exceptional service. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting and obtaining a refund from Mads Foods.
Eligibility for Refund:
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order. We may request visual evidence (e.g., photos) of the damaged or defective item to initiate the refund process.
1.2 Incorrect Items: In the event that you receive an incorrect item in your order, kindly notify our customer support team within 48 hours of receiving the package. We will arrange for the correct item to be shipped to you, or we will process a refund if preferred.
1.3 Quality Concerns: We take pride in the quality of our products. However, if you are dissatisfied with the quality of a product, please contact our customer support team within 3 days of receiving your order, and we will evaluate your request for a refund.
Non-Eligible Scenarios:
2.1 Change of Mind: We are unable to offer refunds for orders where customers have had a change of mind or simply no longer want the product.
2.2 Delayed Deliveries: Mads Foods is committed to delivering your orders within the stipulated delivery timeline. However, we cannot be held responsible for delays caused by circumstances beyond our control, such as natural disasters, extreme weather conditions, or carrier delays. Such instances are not eligible for a refund.
Refund Process:
3.1 To request a refund, please contact our customer support team via [care@madsfood.in] with the following details:
Order number
Reason for the refund request
Relevant supporting documentation, such as photos of damaged items
3.2 Our customer support team will review your refund request and respond within 2 business days with instructions on the next steps.
3.3 If your refund request is approved, the refund will be processed using the same payment method used during the original purchase. Please allow up to [number of days] for the refund to reflect in your account.
Cancelled Orders:
4.1 If you wish to cancel your order before it is shipped, please notify our customer support team as soon as possible. We will endeavor to accommodate your request if the order has not yet been dispatched.
4.2 If the order has already been shipped, the refund will be processed as per the eligible refund criteria outlined in this policy.
Contact Information:
If you have any questions or concerns regarding our Refund Policy or need assistance with the refund process, please contact our customer support team via:
Email: care@madsfoods.in
Phone: 9953899212
Mads Foods reserves the right to amend or update this Refund Policy at any time without prior notice. Please refer to the latest version of the policy on our website for the most current information.
This Refund Policy is effective as of the date mentioned above. By making a purchase on Mads Foods’website, you acknowledge and agree to the terms and conditions outlined in this policy.
@madsfoods2023
